On This Site
The Well Creek Candle Company
Delivery Charges
Our Ebay Shop
www.thenaturalcauldron.co.uk
Shopping on this web site could not be easier !
Buying on the net is a simple process and in our experience a safe one.
Browse the site and find items you would like.
When you see a product you would like to buy, simply click on the
“Buy button”
button near that product.
You will then get another window open on your screen. This means the details of your purchase have been re-directed to the Pay Pal shopping basket. This is a secure area. You can see that by the presence of a padlock (next to web site address at top in Internet Explorer) and if you click on this it will confirm that the site is encrypted for safety. To find out more about Pay Pal click on the logo below.
Buying on the net is a simple process and in our experience a safe one.
Browse the site and find items you would like.
When you see a product you would like to buy, simply click on the
“Buy button”
button near that product.
You will then get another window open on your screen. This means the details of your purchase have been re-
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We do not take payment for goods over the phone with debit or credit cards. Firstly it is an expensive way of handling payments (because you need a terminal) and secondly giving card details over the telephone to an unknown person at the other end does not seem very secure to us. So if you wish to order items over the phone, you can do so and we will basically send you a secure electronic invoice. This is done through Nochex. We send an email request and you follow the link to the secure site where you can pay by debit or credit card.
Click on the logo below for more information.
Click on the logo below for more information.
You will see the details of the product in the shopping basket (or shopping cart as it is sometimes called). Now you have choices here. You can click the remove box and then on update and the item you had in there will be removed. Just like putting a product back on the shelf. Also you can change the quantity you want. So you buy 1 and then amend the quantity to 3 and click update. You will see the cost change to reflect your purchase. You have now ordered 3 items. At any time you can hit remove and when you update it the item(s) will be gone.
Once you are happy with your shopping list, you can proceed to checkout. This is also secure and is the place where you enter your payment details and delivery address.
Once you are happy with your shopping list, you can proceed to checkout. This is also secure and is the place where you enter your payment details and delivery address.
This basically sets out the main means of electonically paying for goods.
We do take personal cheques but without a guarantee card number on the back we have to wait for cleared funds before the order can be processed. This could delay by up to a week.
We accept postal orders also. Both of these methods need to be made out to
The Well Creek Candle Company Ltd
We do not recommend sending cash through the post.
If you are sending an order through the post we suggest you use the shoping basket on the website. You can build a list of items with the correct price and shipping automatically added. Instead of going to the checkout to pay you simply print off the copy and post it to us.
( Please remember to clear all of the products out of the shopping cart when you have finished)
We do take personal cheques but without a guarantee card number on the back we have to wait for cleared funds before the order can be processed. This could delay by up to a week.
We accept postal orders also. Both of these methods need to be made out to
The Well Creek Candle Company Ltd
We do not recommend sending cash through the post.
If you are sending an order through the post we suggest you use the shoping basket on the website. You can build a list of items with the correct price and shipping automatically added. Instead of going to the checkout to pay you simply print off the copy and post it to us.
( Please remember to clear all of the products out of the shopping cart when you have finished)
Delivery
Once we have full payment for the goods we will begin to process your order. If the order contains " in stock" items we will be able to dispatch quite quickly, usually within 2 working days. However if your order has "out of stock " items or those that need to be "hand made" then it will take longer to send it. Certainly for "hand made to order" items you should allow a week for making and a week for delivery.
We will do our best to inform you of the status of your order by email.
We use a mixture of delivery methods which include Royal Mail and Couriers depending on the parcel size, weight and contents. We will choose who delivers your parcel based on the best economics for the postage paid. Please remember that a courier requires a signature upon delivery.
If your order is more urgent, you can contact us via this email address :-
creek-candles.co.uk
and we can see if we can get it to you more quickly. However next day delivery services do cost more and we may have to increase the cost of your order. We suggest you email a copy of the order first so we can give you revised costs.
For people outside the U.K. the published delivery charges do not apply. You should contact us first with the draft order so we can give you the correct cost for the destination. Orders placed through the on-line shop for outside the U.K. will not be processed until the correct delivery costs have been paid.
Once we have full payment for the goods we will begin to process your order. If the order contains " in stock" items we will be able to dispatch quite quickly, usually within 2 working days. However if your order has "out of stock " items or those that need to be "hand made" then it will take longer to send it. Certainly for "hand made to order" items you should allow a week for making and a week for delivery.
We will do our best to inform you of the status of your order by email.
We use a mixture of delivery methods which include Royal Mail and Couriers depending on the parcel size, weight and contents. We will choose who delivers your parcel based on the best economics for the postage paid. Please remember that a courier requires a signature upon delivery.
If your order is more urgent, you can contact us via this email address :-
For people outside the U.K. the published delivery charges do not apply. You should contact us first with the draft order so we can give you the correct cost for the destination. Orders placed through the on-
Damages/ Missing Orders
You should allow a reasonable time for orders to reach you. We have known parcels to arrive 10 days after posting them. If you have not received your order 2 weeks after ordering then you should contact us. If the order does not arrive then we will begin a claims procedure with Royal Mail or the Courier. These claims usually invlove them contacting you to verify the claim and the details of the missing goods.
Damages are treated in a similar way. We ask that you supply photos of the damage or in some cases return the stock to us. Once we have proof of damage, we will either refund you or send replacement items.
Returned or un-delivered orders
If your order is returned by you or the delivery agent as no longer required then we will contact you. If you do not want the order, and it is in its original condition and packaging then we make a refund based on the goods value only. We will not refund the delivery charges, and it is the purchasers responsibility to post the goods back in a suitable manner. If the goods are returned damaged then we will reduce the value of the credit accordingly. You are advised to insure goods being returned..
You should allow a reasonable time for orders to reach you. We have known parcels to arrive 10 days after posting them. If you have not received your order 2 weeks after ordering then you should contact us. If the order does not arrive then we will begin a claims procedure with Royal Mail or the Courier. These claims usually invlove them contacting you to verify the claim and the details of the missing goods.
Damages are treated in a similar way. We ask that you supply photos of the damage or in some cases return the stock to us. Once we have proof of damage, we will either refund you or send replacement items.
Returned or un-